FAQ's
If you’re in need of an umbrella or parasol, you’ve come to the right place!
Umbrellas & Parasols are Australia’s largest online umbrella and parasol retailer. We carry virtually any and every style under the sun (or perhaps more appropriately, cloud). Our shoppers can choose from delicate picture-perfect wedding umbrellas, to sleek and stylish designer umbrellas, high-tech and windproof umbrellas, golf umbrellas, colour-changing varieties, promotional parasols, and even fun and whimsical umbrellas in our Kidorable range of products! Whatever your style preference or need, you’ll find precisely what you’re seeking here at Umbrellas & Parasols, a division of Shade Australia Pty Ltd.
Can I order online?
Yes, we have a secure shopping cart on our website.
Can I order over the phone?
Yes, give us a call at 1800 155 233 and we'll process your order over the phone.
How do I contact Umbrellas & Parasols?
Parasol Umbrellas is contactable via phone or email shown below;
Telephone: Freecall 1800 155 233 (Australia Wide)
International: + 61 2 96010883
Email: salessupport@shadeaustralia.com.au
Do you have a showroom where I can see the umbrellas?
Yes, we have a showroom located in Ingleburn, NSW. We do have stock of most of our umbrellas on display and you are welcome to come by any time during normal business hours to view samples and purchase the goods.
What warranty do the products offer?
Please refer to the product pages for specific warranty information. Products damaged by misuse, wind, or incorrect handling are not covered by warranty. To make a warranty claim you need to contact us with proof of purchase.
What are your trading hours?
We are open to the public from 9.00 am – 4.30 pm Monday to Friday. We are closed on normal public holidays. What are your trading hours? We are open to the public from 9.00 am – 4.30 pm Monday to Friday. We are closed on normal public holidays.
Is it safe to pay by credit card online?
Yes of course. We use the PayPal system to protect your valuable information. We do not store credit card details once the transaction has been processed.
How will my personal information be used?
We store your personal information in our database and use it for future reference should you have a warranty claim. We may send you special offers and other promotions from time to time which you are free to opt-out of if you wish. We do not sell or share your information.
What is the cost of shipping?
We have a flat rate of $9.90 no matter how much or how little you purchase. We usually ship with Australia Post however we do have the option of using TNT and local Sydney Couriers.
What if I’m not home to take delivery?
Not a problem. If you live in a location where you think it isn’t safe to leave the goods then the items will be taken to your nearest Post Office. Instructions on a safe place to leave your order can be added on the checkout page.
How long will it take for my order to arrive?
Most of the items we sell we carry in stock and are shipped out the same or the next day. Some items however may need to be ordered in from specialist suppliers and this could take a little longer. Typically you should allow between 1-7 days. If you require an urgent delivery please give us a call on 1800 155 233.
Do you Offer Express Delivery?
In short, Yes. For an Express Delivery service please call us on 1800 155 233. Based on your location we will advise if we can get the goods to you immediately and what the freight charges will be. Alternatively, we do offer Express delivery on the checkout page. If you are not sure if you are in an area that does next-day delivery, please give us a call and we can let you know how long delivery can take in your area.
What do I do if my goods arrive damaged?
If you notice the packaging is damaged upon delivery you should refuse to accept the goods and instruct the courier to return them to us. You should also contact us immediately at 1800 155 233 or hello@shadeaustralia.com.au to advise us of the situation. If however, you don’t realise the goods are damaged until you have opened your delivery please contact us as soon as possible with pictures of the damage and your order details. You must contact us within 24 hours of receipt of the goods.
Is sales tax applied to my order?
Goods and services tax is collected by us as per Australian law on all purchases made by Australian residents. On overseas sales, no GST is applied.
Why has my umbrella arrived and it looks different from the photograph?
Our umbrellas and parasols are all hand made so there are occasions when the item you receive may vary slightly from the photograph or description on our website. Measurements and specifications can vary slightly between suppliers and should be used as a guide only.
Do you sell Wholesale?
Yes, we do. To purchase our goods at wholesale pricing you need to have an ABN. MOQs apply. For further information please contact us hello@shadeaustralia.com.au